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We currently ship to customers within Canada.
Orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
We offer free standard shipping on all orders within Canada.
-Processing time: 1–3 business days
-Transit time: 6–11 business days
-Total estimated delivery time: 7–14 business days
Orders placed after 6:00 PM Eastern Time (Canada) will be processed on the next business day.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
We do not ship to PO Box addresses or Canadian Forces addresses (CFPO).
If a package is returned to us due to failed delivery attempts or incorrect address details, we will contact you to arrange reshipment. Additional shipping fees may apply.
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at info@willow-maple.com. We will review the situation with the carrier and provide an appropriate resolution.
Business information
Website name: Willow & Maple
Address: Wilgenlaan 56 A,8400, Oostende, Belgium
Company name: Dierick, Alexandre
Phone: +1 236 646 5590
Email: info@willow-maple.com
Tax identification number: BE1008706661
Company registration number: 1008.706.661
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou Distric
