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We currently ship to customers within Canada, the United States, and the United Kingdom.
Orders are carefully prepared and processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can follow the progress of your delivery.
We offer free standard shipping on all orders to:
Canada
United States
United Kingdom
Any applicable shipping options and charges will be clearly displayed at checkout before you complete your purchase.
Our standard estimated delivery times for Canada, the United States, and the United Kingdom are:
Processing time: 1–3 business days
Transit time: 6–11 business days
Total estimated delivery time: 7–14 business days
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.
Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information may require some time to become active after dispatch while the shipment is being registered and processed by the relevant logistics or delivery provider.
Orders are shipped through our fulfillment and logistics partners and may be transported by international and local delivery providers.
The final carrier may vary depending on the destination and local delivery network.
Customers can use the tracking information provided after dispatch to follow the progress of their shipment.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify your address before submitting your order.
Willow & Maple cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@willow-maple.com.
If a package cannot be delivered due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, or another delivery issue attributable to the recipient, please contact our customer service team.
Where possible, we will assist you in determining the appropriate next steps. Additional shipping costs may apply if a new shipment is required due to incorrect information provided at checkout.
If your order arrives damaged or has not arrived within the estimated delivery timeframe, please contact us at info@willow-maple.com.
Our customer service team will review the shipment information and, where appropriate, investigate the situation with the relevant logistics or delivery provider.
We will provide an appropriate resolution based on the circumstances of the shipment.
International shipments may be subject to customs processing depending on the destination and applicable regulations.
Customs procedures may occasionally affect delivery times. Where additional duties, taxes, or import charges apply, any applicable information will be provided in accordance with the requirements of the destination country and our checkout process.
If you have any questions regarding shipping, tracking, or your order, please contact us:
Email: info@willow-maple.com
Phone: +1 236 646 5590
Website name: Willow & Maple
Website: willow-maple.com
Company name: Dierick, Alexandre
Registered address: Wilgenlaan 56 A, 8400 Oostende, Belgium
Email: info@willow-maple.com
Phone: +1 236 646 5590
Tax identification number: BE1008706661
Company registration number: 1008.706.661
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
