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This website is operated by Willow & Maple. Throughout the Site, the terms “we”, “us” and “our” refer to Willow & Maple.
Willow & Maple offers this website, including all information, tools, products and services available from this Site to you, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available on our Site.
These Terms apply to all users of the Site, including browsers, customers and other visitors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms.
By agreeing to these Terms, you confirm that you are of legal age in your country or place of residence, or that you have given permission for any minor dependents under your responsibility to use this Site.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.
You must not transmit viruses, malicious code or other material that could affect the security or operation of the Site.
A breach or violation of these Terms may result in termination of your access to the Service.
We reserve the right to refuse service or orders where reasonably necessary, including in cases involving suspected fraud, unauthorized activity, payment issues, product availability, pricing errors or violations of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our prior written permission.
Credit card and payment information is securely transmitted and processed through our payment service providers.
The headings used in these Terms are included for convenience and do not affect their interpretation.
We make reasonable efforts to ensure that the information displayed on our Site is accurate and current.
However, occasional errors, inaccuracies or omissions may occur regarding product descriptions, pricing, promotions, availability, shipping information or other content.
We reserve the right to correct such errors or update information when necessary.
Historical information, where provided, is made available for reference purposes only.
Certain products may be available exclusively online and may be available in limited quantities.
We make reasonable efforts to accurately display product photographs, colors, specifications, sizes and descriptions.
However, the appearance of colors may vary depending on your screen, device and display settings.
Product measurements and specifications may also be subject to minor variations where indicated on the relevant product page.
We reserve the right to limit the quantities of products available for purchase where reasonably necessary.
If a product becomes unavailable after an order has been placed and we are unable to fulfill the order, we will contact you and provide an appropriate solution, including a refund where applicable.
Product prices are displayed on the Site in the applicable currency.
Prices may change from time to time. Any price change will not affect an order that has already been accepted by us.
Promotional prices, discounts and special offers may be subject to specific conditions or availability.
You agree to provide current, complete and accurate billing and payment information when placing an order.
Payments are processed securely through the payment methods made available during checkout.
We do not directly store complete payment card information.
When you place an order through our Site, you are submitting a request to purchase the selected products.
After your order and payment have been successfully received and validated, we will send you an Order Confirmation email.
The purchase agreement between you and Willow & Maple is formed when we send this Order Confirmation confirming that your order has been accepted.
A separate Shipping Confirmation email will be sent once your order has been dispatched and will include tracking information where available.
We reserve the right to refuse or cancel an order before acceptance where reasonably necessary, including in cases of:
Payment authorization problems
Suspected fraud or unauthorized transactions
Incorrect pricing or product information
Product unavailability
Shipping restrictions
Orders that violate these Terms
If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.
You agree to provide accurate and complete purchase and account information for all transactions made through our Site.
You agree to promptly update information where necessary so that we can complete transactions and contact you regarding your order.
We may limit or cancel quantities purchased per person, household or order where reasonably necessary to prevent fraud, unauthorized resale or misuse of promotional offers.
Willow & Maple serves customers in multiple international markets, including Canada, the United States and the United Kingdom.
Orders are prepared and shipped through our warehouses, suppliers and third-party fulfillment and logistics partners.
Estimated processing and delivery times applicable to your destination are provided in our Shipping Policy and/or during the purchasing process.
Once your order has been dispatched, you will receive a Shipping Confirmation email containing tracking information where available.
Orders may be transported by international logistics providers and subsequently delivered by national or local last-mile carriers.
Delivery estimates are provided in good faith. Actual delivery may occasionally be affected by circumstances outside our reasonable control, including:
Carrier delays
Customs processing
Peak shopping periods
Weather conditions
Local delivery disruptions
Other unforeseen logistical circumstances
Please refer to our Shipping Policy for complete information regarding processing times, estimated delivery times, tracking and shipping conditions.
Returns are accepted in accordance with our Return & Refund Policy.
Unless otherwise stated in the applicable Return & Refund Policy, eligible products may be returned within 30 days of delivery.
Returned products must meet the eligibility requirements stated in our Return & Refund Policy.
Customers are responsible for return shipping costs unless the product received is defective, damaged, incorrect, or otherwise required by applicable consumer law.
Once an eligible return has been received and approved, the applicable refund will be processed according to our Return & Refund Policy.
Nothing in these Terms limits any mandatory statutory rights available to consumers under applicable law.
We may provide access to tools, applications or services provided by third parties.
Certain third-party services may operate under their own terms and privacy policies.
Your use of third-party tools may therefore also be subject to the applicable provider's terms.
Certain content, services or functionality available through our Site may be provided by third parties.
Third-party links may direct you to websites that are not operated or controlled by Willow & Maple.
We are not responsible for the content, privacy practices or terms of independent third-party websites.
We encourage you to review the applicable policies before providing information or completing transactions through third-party websites.
The collection and processing of Personal Information through our Site is governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how it is used, the service providers with whom it may be shared, and the privacy rights available to customers under applicable laws.
Our Site uses cookies and similar technologies for essential website functionality and, subject to applicable consent requirements, analytics and marketing purposes.
For more information about how these technologies are used and how you can manage your preferences, please refer to our Privacy Policy and cookie settings available on the Site.
Occasionally, information on our Site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct such errors and update information.
If an error materially affects an order you have already placed, we will take reasonable steps to inform you and provide an appropriate solution in accordance with applicable law.
You may not use the Site or its content:
For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property or other third-party rights
To transmit viruses or malicious code
To attempt unauthorized access to the Site or its systems
To interfere with security features
To collect or misuse Personal Information belonging to others
To engage in abusive or deceptive activity
We reserve the right to restrict or terminate access to the Service for violations of these Terms.
Unless otherwise stated, the content made available through the Site, including website design, text, graphics, photographs and other original materials owned by Willow & Maple, is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially exploit our proprietary Site content without prior authorization.
Third-party trademarks, product names or other intellectual property appearing on the Site remain the property of their respective owners.
We make reasonable efforts to maintain the availability, security and proper functioning of our Site.
However, we cannot guarantee that access to the Site will always be uninterrupted or error-free.
Nothing in these Terms excludes warranties, guarantees or other consumer rights that cannot lawfully be excluded under applicable legislation.
To the maximum extent permitted by applicable law, Willow & Maple will not be liable for indirect, incidental or consequential losses arising from use of the Site where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Your statutory consumer rights remain unaffected.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Willow & Maple from claims, liabilities or expenses arising from your unlawful use of the Site, your violation of these Terms, or your infringement of third-party rights.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforceable to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
These Terms remain effective while you use our Site and Services.
You may stop using our Services at any time.
We may suspend or terminate access where we reasonably believe that these Terms have been materially violated or the Site is being used unlawfully.
Any rights or obligations that by their nature should survive termination will continue to apply.
These Terms, together with the policies referenced on our Site, constitute the agreement governing your use of our Services and purchases from Willow & Maple.
These include, where applicable, our:
Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Policy
Cookie preferences and related notices
These Terms are governed by the laws of Belgium.
However, if you purchase products from us as a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protection rights that apply to you under the laws of your country or place of residence.
Willow & Maple serves customers in international markets, including Canada, the United States and the United Kingdom, and applicable mandatory consumer rights remain unaffected by these Terms.
We may update these Terms from time to time to reflect changes to our Services, business operations, or applicable legal and regulatory requirements.
The latest version will be published on this page.
Changes will apply from the effective date of the updated Terms and will not retroactively alter orders already accepted unless required by applicable law.
If you have questions about these Terms, an order, shipping, returns, or our products, please contact our customer service team.
Email: info@willow-maple.com
Phone: +1 236 646 5590
Our customer service team is available five days a week and aims to respond to customer inquiries as quickly as possible.
Website name: Willow & Maple
Website: willow-maple.com
Company name: Dierick, Alexandre
Registered address: Wilgenlaan 56 A, 8400 Oostende, Belgium
Email: info@willow-maple.com
Phone: +1 236 646 5590
Tax identification number: BE1008706661
Company registration number: 1008.706.661
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
