FAQ
Have a question about your order?
You will likely find the answer below. These are the most common questions we receive. Still need help? Just reach out. We are here for you.
1. How long does delivery take?
Most orders arrive within 7–14 business days (1–3 days processing + 6–11 days transit). Delivery times are estimates and may vary.
2. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on our tracking page to follow your delivery. Check your spam folder if the email is not in your inbox. Tracking may take a few days to activate.
3. My package has not arrived after 14 business days. What now?
We’re sorry for the delay. First, please check your tracking link for the latest updates. In some cases, parcels may experience short delays due to customs or local carrier processing.
Most orders arrive within a few additional business days. If your order has not arrived after the estimated delivery window, please contact us and our support team will assist you.
4. Can I cancel or update my order?
If you need to cancel or change your order, contact us as soon as possible. We will do our best to help. Once an order is processed or shipped, changes might not be possible anymore.
5. Do you offer returns or exchanges?
Yes. If you are not satisfied with your purchase, contact us within 30 days after receiving your order. We will guide you through the return or exchange process according to our return policy.
6. What payment methods do you accept?
We accept secure payments via Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay.
7. How can I reach customer support?
You can reach us by email. Our contact details are listed on the contact page of our website.
If you did not find your answer here, feel free to contact us anytime. We are happy to help.
Business information
Website name: Willow & Maple
Address: Wilgenlaan 56 A,8400, Oostende, Belgium
Company name: Dierick, Alexandre
Phone: +1 236 646 5590
Email: info@willow-maple.com
Tax identification number: BE1008706661
Company registration number: 1008.706.661
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou Distric