Seraphina™ | Slouchy Knee High Boots

You have 30 days from the date of delivery to return or exchange any item. Just make sure it's unworn, unused, and in its original packaging. Reach out to info@willow-maple.com to get started.

From the moment you place your order, expect your package within 7–14 business days. That includes 1–3 days of processing and 6–11 days of delivery via USPS.

Nothing. Shipping is on us for every order, no minimum required.

As soon as your order leaves our warehouse, you'll get an email with your tracking number. Use it directly on shipping company website to follow your package in real time.

Got second thoughts? You have a 2-hour window after placing your order to cancel, as long as it hasn't shipped yet. Drop us an email at info@willow-maple.com with your order number and we'll take care of it

Absolutely. If you received a defective or incorrect item, we'll send you a replacement free of charge. For size or color exchanges, simply place a new order and return the original item following our standard return process.